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Your company account at openjanelaerp.com/account/login (licence, modules and billing) has its own
password, separate from your OpenJanela user name and password. If you forget it:

  1. On the sign-in page click Forgot password?
  2. Enter the email of the account and click Send reset link. The page always answers the same way,
    whether or not that email has an account.
  3. Open the email Reset your OpenJanela password and click the link. It works once and only for
    1 hour; asking again sends a new link and the older one stops working.
  4. Type the new password twice (at least 8 characters) and click Save password.
  5. Sign in with the new password. Anywhere the account was still signed in is signed out, and an email
    Your OpenJanela password was changed confirms the change.

Example: you sign in from a new laptop and cannot remember the password. Click Forgot password?,
enter you@yourcompany.com, open the email within the hour, set the new password, and sign in.

Did not ask for it?
If you get a reset email you did not ask for, ignore it: nothing changes until someone uses the link. If you
get a password was changed email you did not expect, reset the password straight away and contact
OpenJanela.