How Can We Help?
Your company account at openjanelaerp.com/account/login (licence, modules and billing) has its own
password, separate from your OpenJanela user name and password. If you forget it:
- On the sign-in page click Forgot password?
- Enter the email of the account and click Send reset link. The page always answers the same way,
whether or not that email has an account. - Open the email Reset your OpenJanela password and click the link. It works once and only for
1 hour; asking again sends a new link and the older one stops working. - Type the new password twice (at least 8 characters) and click Save password.
- Sign in with the new password. Anywhere the account was still signed in is signed out, and an email
Your OpenJanela password was changed confirms the change.
Example: you sign in from a new laptop and cannot remember the password. Click Forgot password?,
enter you@yourcompany.com, open the email within the hour, set the new password, and sign in.
Did not ask for it?
If you get a reset email you did not ask for, ignore it: nothing changes until someone uses the link. If you
get a password was changed email you did not expect, reset the password straight away and contact
OpenJanela.
If you get a reset email you did not ask for, ignore it: nothing changes until someone uses the link. If you
get a password was changed email you did not expect, reset the password straight away and contact
OpenJanela.