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Privacy Policy

Privacy Policy

Last Updated: July 13, 2026

OpenJanela LLC (“OpenJanela,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

  • Visit the OpenJanela website;

  • Contact our team;

  • Request or schedule a demonstration;

  • Register for a free trial or software account;

  • Subscribe to communications;

  • Use OpenJanela software, applications, support services, or related solutions;

  • Interact with us as a customer, prospect, dealer, supplier, partner, or representative of an organization.

By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

OpenJanela provides ERP, CPQ, CRM, quotation, production, inventory, dealer management, mobile sales, and business-management solutions for window, door, glass, and manufacturing companies.

For the personal information covered by this Privacy Policy, the data controller or responsible business is:

OpenJanela LLC
Business address: 4915 S Drexel Blvd #101, Chicago, IL 60615, États-Unis
Privacy email: sales@openjanela.com

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • The OpenJanela website;

  • Contact and demonstration request forms;

  • Free trials and software registrations;

  • Customer support communications;

  • Sales, marketing, and business-development activities;

  • OpenJanela applications and hosted services;

  • Events, webinars, training sessions, and professional communications.

This policy does not apply to third-party websites, services, applications, or integrations that maintain their own privacy practices.

3. Personal Information We Collect

The information we collect depends on how you interact with OpenJanela.

Information You Provide Directly

We may collect information such as:

  • First and last name;

  • Business email address;

  • Telephone number;

  • Company name;

  • Job title or professional role;

  • Country, region, or business location;

  • Information included in contact forms or messages;

  • Demo, quotation, implementation, or support requests;

  • Account login and profile information;

  • Product preferences and software requirements;

  • Billing, subscription, and transaction details;

  • Communications with our sales, support, or technical teams;

  • Feedback, survey responses, and testimonials;

  • Files, documents, or information submitted through the platform.

Please avoid providing sensitive personal information unless it is necessary for a specific service and has been expressly requested by OpenJanela.

Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

  • Internet Protocol address;

  • Browser type and version;

  • Device type and operating system;

  • Language and regional settings;

  • Pages viewed and links selected;

  • Date, time, and duration of visits;

  • Referring website or campaign;

  • Login activity;

  • Application usage and feature interactions;

  • Diagnostic, performance, and error data;

  • Cookie identifiers and similar technical information.

Information Received from Other Sources

We may receive professional or business-related information from:

  • Your employer or organization;

  • Authorized dealers, resellers, or implementation partners;

  • Referral partners;

  • Software integrations selected by you or your organization;

  • Publicly available business sources;

  • Professional networking platforms;

  • Marketing, analytics, and event providers.

4. How We Use Personal Information

OpenJanela may use personal information to:

  • Respond to questions and contact requests;

  • Schedule and deliver product demonstrations;

  • Create and administer user accounts;

  • Provide free trials, subscriptions, software, and support services;

  • Process quotations, contracts, payments, and renewals;

  • Configure and implement OpenJanela solutions;

  • Provide onboarding, training, maintenance, and technical assistance;

  • Personalize the website and user experience;

  • Monitor software performance, availability, and security;

  • Diagnose technical problems and improve our solutions;

  • Communicate about service updates or account matters;

  • Send marketing communications where permitted;

  • Measure campaign and website performance;

  • Manage customer, dealer, supplier, and partner relationships;

  • Prevent fraud, abuse, unauthorized access, and security incidents;

  • Comply with contractual, accounting, tax, regulatory, and legal requirements;

  • Establish, exercise, or defend legal claims;

  • Support a merger, acquisition, restructuring, financing, or sale of business assets.

We will not use personal information for materially different purposes without providing appropriate notice or obtaining consent where required.

5. Legal Bases for Processing

Where the General Data Protection Regulation, UK GDPR, or similar laws apply, OpenJanela may process personal information under one or more of the following legal bases:

Contractual Necessity

Processing may be necessary to provide requested services, manage accounts, fulfill contracts, process subscriptions, or deliver technical support.

Legitimate Interests

We may process information when necessary for legitimate business interests, including:

  • Operating and improving our website and software;

  • Managing customer and partner relationships;

  • Protecting our systems and users;

  • Preventing fraud;

  • Developing our services;

  • Conducting appropriate B2B marketing.

We consider the impact on individual privacy rights before relying on legitimate interests.

Consent

We may rely on consent for certain cookies, electronic marketing communications, testimonials, or optional processing activities. Consent may be withdrawn at any time.

Legal Obligations

We may process personal information to comply with applicable laws, regulations, court orders, tax requirements, or lawful government requests.

6. Customer and Platform Data

OpenJanela software may allow business customers to upload, store, manage, or process information relating to their employees, customers, dealers, suppliers, prospects, projects, quotations, orders, production activities, or other business operations.

When OpenJanela processes this information on behalf of a business customer:

  • The business customer generally determines why and how the information is processed;

  • The business customer is generally responsible for providing required privacy notices and obtaining necessary permissions;

  • OpenJanela processes the information according to the customer’s instructions, applicable agreements, and legal obligations.

Individuals seeking to exercise rights concerning information entered into OpenJanela by one of our customers should normally contact that customer first.

OpenJanela may redirect the request to the relevant customer or assist the customer in responding where contractually and legally required.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Service Providers

We may use trusted providers that assist with:

  • Website hosting;

  • Cloud infrastructure;

  • Email delivery;

  • Customer relationship management;

  • Analytics;

  • Cybersecurity;

  • Payment processing;

  • Technical support;

  • Communication services;

  • Marketing operations;

  • Professional consulting.

These providers are authorized to process information only for specified services and are expected to protect it appropriately.

Integrations Selected by Customers

Customers may choose to connect OpenJanela with accounting, payment, e-commerce, logistics, manufacturing, communication, or other third-party platforms.

Information shared through these integrations is also subject to the third party’s privacy practices.

Affiliates and Business Partners

We may share information with affiliates, authorized resellers, implementation partners, or consultants when necessary to provide requested services or manage a business relationship.

Legal and Regulatory Disclosures

We may disclose information when reasonably necessary to:

  • Comply with applicable law;

  • Respond to a lawful request;

  • Protect the rights or safety of OpenJanela, our customers, or others;

  • Investigate fraud, abuse, or security incidents;

  • Enforce contractual terms.

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, bankruptcy, asset sale, or similar business transaction.

Aggregated or De-identified Information

We may use and disclose information that has been aggregated or de-identified so that it cannot reasonably identify an individual.

8. Cookies and Similar Technologies

OpenJanela may use cookies, pixels, tags, local storage, and similar technologies to:

  • Keep the website functioning;

  • Remember user preferences;

  • Secure accounts and sessions;

  • Understand website traffic;

  • Measure website and campaign performance;

  • Improve website content and functionality;

  • Deliver relevant communications or advertisements where permitted.

Cookies may include:

  • Strictly necessary cookies, required for security and core website functions;

  • Preference cookies, used to remember choices;

  • Analytics cookies, used to understand website usage;

  • Marketing cookies, used to measure campaigns or provide relevant advertising.

Where required by law, non-essential cookies will be activated only after consent has been obtained.

Users may manage their choices through the cookie banner or the following link:

Cookie Settings: [INSERT COOKIE SETTINGS LINK]

Disabling certain cookies may affect website functionality.

9. Sale and Sharing of Personal Information

OpenJanela does not sell personal information in exchange for money.

However, some privacy laws define “sale” or “sharing” broadly and may include the use of certain analytics, advertising, or tracking technologies.

Where applicable, users may opt out through:

  • The cookie preference center;

  • The “Do Not Sell or Share My Personal Information” link;

  • A privacy request submitted to OpenJanela;

  • A supported browser-based opt-out preference signal, such as Global Privacy Control.

Privacy Choices: [INSERT PRIVACY CHOICES OR OPT-OUT LINK]

OpenJanela will process legally recognized opt-out preference signals where required by applicable law.

10. Marketing Communications

We may send product news, industry insights, invitations, offers, or other business communications where permitted by law.

You may unsubscribe at any time by:

  • Selecting the unsubscribe link in an email;

  • Adjusting your communication preferences;

  • Contacting OpenJanela using the details provided in this policy.

We may continue to send non-promotional messages relating to active accounts, subscriptions, transactions, security, support, or contractual services.

11. International Data Transfers

OpenJanela serves customers and users in multiple countries. Personal information may therefore be accessed, processed, or stored outside the country in which it was collected.

Where required, we use appropriate safeguards for international transfers, which may include:

  • Standard contractual clauses;

  • Contractual data-protection commitments;

  • Transfers to countries recognized as providing adequate protection;

  • Other legally approved transfer mechanisms.

Privacy and data-protection laws in the destination country may differ from those in your country.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

  • The duration of a customer or contractual relationship;

  • The nature of the information;

  • Account activity;

  • Support and implementation requirements;

  • Security and fraud-prevention needs;

  • Legal, tax, accounting, and regulatory obligations;

  • Applicable limitation periods;

  • The need to establish, exercise, or defend legal claims;

  • User consent or communication preferences.

When information is no longer required, we may delete, anonymize, aggregate, or securely isolate it, unless continued retention is legally required.

Customer data stored within OpenJanela services may be retained and deleted according to the applicable subscription agreement, data-processing agreement, backup schedule, and customer instructions.

13. Data Security

OpenJanela uses reasonable administrative, organizational, and technical safeguards designed to protect personal information against:

  • Unauthorized access;

  • Accidental loss;

  • Misuse;

  • Alteration;

  • Disclosure;

  • Destruction.

These safeguards may include access controls, authentication measures, backups, monitoring, encryption where appropriate, employee confidentiality obligations, and security reviews.

No website, network, storage system, or electronic transmission can be guaranteed to be completely secure. Users are responsible for protecting their passwords, devices, and account credentials.

Please contact us immediately if you believe an OpenJanela account or communication has been compromised.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information;

  • Obtain a copy of your personal information;

  • Correct inaccurate or incomplete information;

  • Request deletion of personal information;

  • Restrict certain processing activities;

  • Object to processing based on legitimate interests;

  • Withdraw consent;

  • Request data portability;

  • Opt out of certain marketing communications;

  • Opt out of the sale, sharing, or use of information for targeted advertising;

  • Limit certain uses of sensitive personal information;

  • Appeal a decision relating to a privacy request;

  • Submit a complaint to a competent data-protection authority.

These rights may be subject to legal exceptions.

To submit a request, contact:

Email: sales@openjanela.com

We may need to verify your identity before completing a request. Verification information will be used only to process and protect the request.

Where permitted, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and verification of your identity.

OpenJanela will not discriminate against individuals for exercising applicable privacy rights.

15. Additional Information for California Residents

California residents may have rights under the California Consumer Privacy Act, as amended.

During the preceding 12 months, OpenJanela may have collected the following categories of personal information:

  • Identifiers;

  • Customer and account records;

  • Commercial information;

  • Internet or electronic activity;

  • Geolocation information at an approximate level;

  • Professional or employment-related information;

  • Communications and support records;

  • Inferences based on product or service interests;

  • Account login information.

These categories may be collected directly from individuals, automatically through the website or services, from business customers, from partners, or from publicly available professional sources.

They may be used for the business purposes described in this Privacy Policy and disclosed to service providers, partners, integrations, professional advisers, or legal authorities where necessary.

OpenJanela does not knowingly sell or share the personal information of individuals under the age of 16.

California residents may request information about our practices, access specific personal information, request correction or deletion, and opt out of applicable sales or sharing.

16. Children’s Privacy

OpenJanela’s website and services are designed for businesses and professional users. They are not directed to children under 13 or the minimum age required by local law.

We do not knowingly collect personal information directly from children. If we learn that a child has submitted personal information without appropriate authorization, we will take reasonable steps to delete it.

17. Third-Party Websites and Services

The OpenJanela website or software may contain links to third-party websites, applications, social networks, integrations, or services.

OpenJanela does not control the privacy, security, or content practices of these third parties. Users should review the privacy policies of external services before providing information or enabling an integration.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our services;

  • Our data-processing practices;

  • Technology;

  • Legal or regulatory requirements;

  • Security or operational procedures.

When updates are made, we will revise the “Last Updated” date. Where legally required, we may provide additional notice through the website, software, account dashboard, or email.

Continued use of the website or services after an updated policy becomes effective constitutes acknowledgment of the revised policy, subject to applicable law.

19. Contact OpenJanela

For questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, contact:

OpenJanela LLC
Address: 4915 S Drexel Blvd #101, Chicago, IL 60615, États-Unis
Privacy email: sales@openjanela.com