When a user asks the in-app assistant a question, the assistant searches your
Knowledge Base and answers from it — so an entry you write once becomes the answer
everyone gets, in your company’s own words.

• It searches the Question and the text of the Answer. Formatting is ignored,
  so a fact must be written in words to be found — a fact that exists only inside an
  attached PDF, a screenshot, or a linked page is not searched.
• Only your own company’s entries are searched.
• The assistant reads a limited number of the best-matching entries per question, so one
  focused entry per question beats one long entry covering ten topics.