Articles
Small ⓘ buttons across OpenJanela explain what a screen, field or button does, without leaving the screen. The in-app assistant can also tell you how to do a task, step by step. Where the ⓘ buttons appear In the toolbar, next to the screen title — explains the whole screen. Next to a field or […]
When a user asks the in-app assistant a question, the assistant searches your Knowledge Base and answers from it — so an entry you write once becomes the answer everyone gets, in your company’s own words. It searches the Question and the text of the Answer. Formatting is ignored, so a fact must be written […]
Open User Manual → My Knowledge Base. Click New in the button bar at the bottom. Type the Question, optionally a Category. Write the Answer in the editor. Click Save. To change an entry later, select it in the list and click Edit; Cancel abandons your changes and Delete removes the entry. Buttons that do […]
Anything that is better as a whole file than as text — a supplier’s PDF, a spreadsheet, a short screen-recording — can be attached to an entry. Select the entry (it must have been saved at least once — a brand-new entry has nowhere to attach files to yet, and Add File stays greyed out […]
The Knowledge Base is your own company’s question-and-answer library, kept inside OpenJanela. You write the questions your staff actually ask — “How do I ship a back-ordered item?”, “Which series do we use for a coastal wind zone?” — and the answers your company wants given. Two audiences read it: your people, who browse it […]
Text answers work immediately — nothing to configure. You only need this step before anyone attaches a file or video to an entry, because OpenJanela has to be told where on the server to keep those files. Setting the KB files directory Open Administration and Setup → Company Preferences. Choose the AI Assistant tab. In […]
What you see What it means Upload failed: KB files directory is not configured The KB files directory preference is empty. See One-time setup. Text entries are unaffected. Upload failed with a path or permission message The directory is set but the server cannot write there — wrong path for the server machine, or the […]