How Can We Help?
The Knowledge Base is your own company’s question-and-answer library,
kept inside OpenJanela. You write the questions your staff actually ask — “How do I ship a
back-ordered item?”, “Which series do we use for a coastal wind zone?” — and the answers
your company wants given. Two audiences read it: your people, who browse it in this same
User Manual window, and the AI assistant, which searches it when someone asks it a
question.
It is separate from the manual you are reading now. This manual ships with OpenJanela and
describes the product; the Knowledge Base is yours, is editable in-house, and is visible only
to your company.
Where to find it
Click the book icon (User Manual) on the main toolbar, then choose the
My Knowledge Base tab. The left-hand list is every entry; clicking one shows its
answer on the right.
Click the book icon (User Manual) on the main toolbar, then choose the
My Knowledge Base tab. The left-hand list is every entry; clicking one shows its
answer on the right.
What an entry is made of
| Field | What it is for |
|---|---|
| Question | The title, and what people search on. Required. Write it the way a colleague would ask it, not as a category label — “How do I void an invoice?” beats “Invoice voiding”. |
| Category | Optional grouping, e.g. Shipping, Pricing. Free text. |
| Answer | The body, written in a formatting editor: bold, colours, bullet and numbered lists, headings, links and inline pictures. |
| Attachments | Whole documents and videos (PDF, Word, Excel, MP4 …) kept alongside the entry. |