1. Open User Manual → My Knowledge Base.
2. Click New in the button bar at the bottom.
3. Type the Question, optionally a Category.
4. Write the Answer in the editor.
5. Click Save.

To change an entry later, select it in the list and click Edit; Cancel
abandons your changes and Delete removes the entry. Buttons that do not apply right now
are greyed out — Save and Cancel only come alive while you are editing, and
Edit/Delete need an entry selected.

Formatting the answer

The answer editor has its own toolbar: font and size, bold, italic, underline,
strikethrough, text and highlight colour, alignment, bullet and numbered lists, indent, and a
paragraph/heading dropdown.

• Enter starts a new paragraph; Shift + Enter makes a single line
  break within the same paragraph.
• Link asks for a web address and turns the selected words into a link (with nothing
  selected it inserts the address itself). Web and e-mail addresses only.
• Image puts a picture straight into the answer — ideal for a screenshot of the
  screen you are describing. Keep each picture under 2 MB; for anything bigger,
  attach it as a file instead.