Drawing a cross-section on a design
Turning the buttons on The V / H / × buttons are hidden until the company preference Show cross-section buttons (V / H / X) (Company Preferences → Quoting & order entry) is switched on. It is off for every company by default; turn it on once the series have their X-section parts and rules, […]
Troubleshooting — “the cross-section is empty or wrong”
Nothing draws at all. The series has no X-section setup: confirm the Unit Part exists and its rules (level/position) match the node you expect the section on — frame vs sash vs mullion is the usual mismatch. The part has artwork but still nothing draws. Check the image is SVG — DXF is stored but […]
Cross-section sheets
A cross-section sheet is a printable page for one item, laid out like a drawing set: a small key elevation of the item (not to scale) with the cut lines and their letters — only the lines of the sections on that page, so a section moved to another page (or removed) takes its line […]
Step 2 — the placement rules (rule types 301–320)
X-section rules live on the series like any other rules (see Writing a rule), with two X-section-specific choices: Rule field X-section values Level Overall, Facet, Frame, Sash, Glass, Glz Bead, Grid, BkgroundOp, Opening, Divider, Coupler, or Mullion — the design-tree node whose section this rule places. Position Top, Bot, L, R, V, or H — […]
Step 1 — the X-section unit part
Each drawable section is a Unit Part whose job is to carry the artwork: Create a Unit Part for the part in question (one per section image you want to be able to draw — a frame profile, a bead, a bulb, a full block slice…). Attach the SVG or DXF image of the section […]
Cross-section drawings (X-sections)
A cross-section is a sliced view through a designed unit — the drawing you would see if you cut the window or door straight through and looked at the cut face. It shows the profile sections (frame, sash, glazing bead, sealed unit, weather-strip bulbs, setting blocks) at the cut plane, with dimension lines. Order entry […]
Warranty — troubleshooting
Almost every unexpected warranty answer is missing configuration rather than a fault. Read the Reason on the line first — it names the missing piece. What you see Why What to do “Not mapped to a warranty group” on most lines The parts’ families have no Family → Group rows. Map each family you service […]
Warranty on a service ticket
Raise the ticket as you always have — find the customer, the order, then the item (see Changing an order after production release). What is new is that every line you add tells you its warranty position. Each item and assembly line on the ticket shows: Column What it tells you Warranty group Which group […]
Setting up warranties
One screen holds all of it: OJ Setup → Product Setup → Warranties. The warranty list is on the left; everything on the right belongs to whichever warranty is selected. Pane What you set Warranties (left) The list. New / Save / Delete act on the warranty itself. Details Description (what the customer sees), Type […]
Warranty & chargeability — overview
For any part or assembly on a service ticket, OpenJanela can show how many warranty days that kind of item carries, how many are left, and whether the visit should be charged to the customer. The answer is stored on the ticket, so the decision is auditable rather than re-argued each time. Three things have […]