Articles
A job type tells the system what kind of work an order is — supply only, supply and install, a service call — and carries the defaults that come with it. Manage them in OJ Setup → Product Setup → Job Types. The list on the left shows each job type’s Seq and Description; the […]
When you add an assembly to an item on a Service Order — the Line Assemblies button on the item opens the Order Line Assemblies picker — each row is assessed against the original order’s warranty, the same way a ticket line is. The Warranty and Remaining columns Column What it tells you Warranty The […]
Warranty days count from the order’s warranty start date, and that date is the day the order was delivered. Cover is keyed off delivery on every order — not off the day an installation was finished. Why delivery and not installation Delivery is when the customer takes possession of the goods, so it is when […]
Every quote and order carries one warranty, chosen in the Warranty combo on the Order Header. The read-only start-date/basis pair described in When the warranty clock starts is tracked alongside it, but its labels are hidden on this screen — only the Warranty combo itself is shown. It is editable on a quote as well […]
For any part or assembly on a service ticket, OpenJanela can show how many warranty days that kind of item carries, how many are left, and whether the visit should be charged to the customer. The answer is stored on the ticket, so the decision is auditable rather than re-argued each time. Three things have […]
One screen holds all of it: OJ Setup → Product Setup → Warranties. The warranty list is on the left; everything on the right belongs to whichever warranty is selected. Pane What you set Warranties (left) The list. New / Save / Delete act on the warranty itself. Details Description (what the customer sees), Type […]
Raise the ticket as you always have — find the customer, the order, then the item (see Changing an order after production release). What is new is that every line you add tells you its warranty position. Each item and assembly line on the ticket shows: Column What it tells you Warranty group Which group […]
Almost every unexpected warranty answer is missing configuration rather than a fault. Read the Reason on the line first — it names the missing piece. What you see Why What to do “Not mapped to a warranty group” on most lines The parts’ families have no Family → Group rows. Map each family you service […]