How to machine hardware preps: drill handle, lock, strike and hinge holes in the frame or sash
A hardware prep (handle, multi-point lock, strike, keeper, hinge) is a shape op (Rule Type 143 Add Op Hardware Etc.) on a sash stile or a frame jamb, at a height. Tie it to the hardware option with a test, and send it to one leaf with level code 201 / 202 or a Sash/Leaf […]
How to end-mill or cope the end of a mullion, T-bar or meeting rail
An end-mill (cope) shapes the end of the mullion itself so it sits tight against the frame. It is written as a shape op (Rule Type 143 Add Op Hardware Etc.) at the mullion level and kept on the mullion bar (Set Op on Level=? = 3), with one block for each end: X = […]
How to add weep slots and drain holes (drainage) to a sill or frame
Weep slots, drain holes and breather holes are shape ops (Rule Type 143 Add Op Hardware Etc.) on the frame’s bottom bar (sill) or top bar (head). For a row of slots use the repeat rules: Repeat Start (first slot from the start end), Repeat End (last slot back from the far end) and Step […]
Line-Station Routing screen (put stations on a production line, in order, with an average wait)
A production line’s stations mean nothing until they are routed: picked, put in visit order, and given an average wait time. That is what this screen does — and the membership and order you set here are what scheduling and batch reports check against. Set it in OJ Setup → Production → Line-Station Routing. What, […]
How line discounts work: customer and group line discounts (how a discount is found, Var 1 / Var 2, dates, price category)
A line discount is a percent taken off the price of a part or option line while an item is priced. You set them on the Pricing Group screen (Customer Service → Customer Management → customer → Pricing Group). Customer rows are in Partners Line Disc. and group rows are in Partners Group Line Disc.. […]
Appendix — Licensing & editions, in plain words
This chapter explains, without legal language, how OpenJanela licensing works: what you buy, what you may do, what you may not do, and what happens if a subscription lapses. It is a plain-words summary only — your signed agreement always governs. The three editions Edition Where it runs What it is Basic OpenJanela’s servers (North […]
Troubleshooting
What you see What it means Upload failed: KB files directory is not configured The KB files directory preference is empty. See One-time setup. Text entries are unaffected. Upload failed with a path or permission message The directory is set but the server cannot write there — wrong path for the server machine, or the […]
One-time setup (administrator)
Text answers work immediately — nothing to configure. You only need this step before anyone attaches a file or video to an entry, because OpenJanela has to be told where on the server to keep those files. Setting the KB files directory Open Administration and Setup → Company Preferences. Choose the AI Assistant tab. In […]
Your Knowledge Base — overview
The Knowledge Base is your own company’s question-and-answer library, kept inside OpenJanela. You write the questions your staff actually ask — “How do I ship a back-ordered item?”, “Which series do we use for a coastal wind zone?” — and the answers your company wants given. Two audiences read it: your people, who browse it […]
Attaching documents & videos
Anything that is better as a whole file than as text — a supplier’s PDF, a spreadsheet, a short screen-recording — can be attached to an entry. Select the entry (it must have been saved at least once — a brand-new entry has nowhere to attach files to yet, and Add File stays greyed out […]